Congratulations

Course Content
Before you proceed
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Instructions
Glossary of Terms
Introduction to Difficult Conversations
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Defining difficult conversations
The importance of having difficult conversations
Common scenarios of difficult conversations
Quiz 1
Communication Skills and Strategies
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The Approach
What to Say, and what to Avoid
From Feedback to Action
Quiz 2
Managing Emotions and Reactions
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Emotional intelligence in conversations
Techniques for staying calm and focused
Handling resistance and defensiveness
Quiz 3
Before you end this course
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Before you end this course
Congratulations
Mastering Difficult Conversations with Compassion
    About Lesson

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